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Warranty / Returns

Warranty - We've got you covered. All products purchased from Spark Plugs Direct come with a Full Manufacturers Warranty.

**Important Warranty Information**

Spark Plugs Direct will not warrant goods as a result of any of the following;

  • Mis-Diagnosis of the vehicle
  • Incorrect installation or poor workmanship
  • Fault(s) caused by another defect with the vehicle.

Any claims are subject to in-house testing by Spark Plugs Direct or the Manufacturer.

 

Returns - It happens! We understand.

Spark Plugs Direct's return policy includes (but is not limited to) the following;

  • All goods for return are to be authorised by Spark Plugs Direct before sending.
  • All return postage is to be paid for in full by the buyer unless approved by Spark Plugs Direct.
  • Spark Plugs Direct does not accept any returns made after 30 days from order date.
  • Any refund requests due to "change of mind" or "items not required" are subject to a 6% handling fee. 

For any other information regarding returns, contact us at hello@sparkplugsdirect.com.au or use the form below.

 

Australian Law States that;

As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if the goods;

  • Are faulty or develop a fault within a reasonable amount of time after purchase,
  • Are not fit for purpose (ie. they don't do what the seller said they would do),
  • Don't match the sellers description or sample,
  • Are of unacceptable quality, or
  • Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.